While some vendors are addressing business resiliency, covering solutions from disaster recovery to encryption, they often overlook or ignore this somewhat mundane but critical aspect that can have a large impact on a company’s future success – “turnover preparedness.”
As the current generation of IT professionals looks forward to retirement, the next generation of IT professionals is often left “high and dry,” with little documentation to guide them through the business operations for which they are responsible.
In the September issue of IBM Systems Magazine, NGS’ Director of Marketing, Bill Langston, discusses the importance of turnover preparedness and offers some suggestions for handling skills shortage in your company.
Here’s the link to Bill’s article in IBM Systems Magazine:
Are You Ready for Turnover? Broaden the scope of resiliency planning to include training and skills development
Every time NGS product specialists spend time with new users, we encourage them to call our technical support hotline or use our online incident reporting system when they have questions. We spend a lot of time training non-technical, business users of our query, reporting, and financial software, and many of them tell us they never knew they had those options. Yes – they, and you, do.
Just as frequently, we discover people whose encounters with other vendors have caused them to develop a disabling condition we’ll call “software support phobia” (SSP). SSP stems from low expectations and negative feelings. If you have SSP, you may have experienced any or all of the following thoughts when contacting a vendor for software support:
We’re eager to help you recover from SSP. We believe that all of our customers, regardless of size, deserve the ready availability of NGS’s technical support and product marketing team to guide them through everything from introductory training to the most complex technical issues.
The healing process begins when you contact NGS technical support for help. We hope that’s soon.
One of the most interesting aspects of meeting with NGS-IQ customers is seeing all of the different ways people use the software. It’s a testament to the versatility of NGS-IQ that it can help users satisfy such different requirements.
We recently visited a customer who uses NGS-IQ as an “extraction, transformation, loading” (ETL) tool to move data into Microsoft Access where they have developed a very nice, custom business intelligence (BI) solution. Whereas a larger organization might question the choice of Microsoft Access as a data mart and BI interface solution, it works well for this customer.
Microsoft Excel is the world’s most popular data analysis and presentation tool, but while we spend substantial time teaching customers how to take advantage of NGS-IQ’s Excel reporting features, we have some customers who feel Excel is too difficult to control and frown on its use.
One customer we recently met with primarily uses NGS-IQ to generate and distribute a long list of operational reports that they run during off-peak hours and send out via email; yet another is focused on using NGS-IQ to generate files that are uploaded to the Microsoft Power BI cloud where business analysts use the data to design and share Web reports and dashboards.
The common thread for all of these organizations is that NGS-IQ provides them with the function they need to accurately, consistently, and securely extract timely data, transform it into the desired format, and make it available to the people who need it.
Through the years, IBM has steadily enhanced Structure Query Language (SQL) for the IBM i environment and encouraged software developers to use SQL to define and manipulate their DB2 on i database.
The NGS-IQ query, reporting, and OLAP software is designed to enable people to extract, manipulate, format, analyze, and share reports and files without writing scripts and programs. But as more IBM i programmers become comfortable writing SQL scripts, some of them have said they like writing queries in SQL, rather than through a menu-driven application interface. Thanks to the flexibility of NGS-IQ, this is definitely a viable option.
The NGS-IQ query process includes three program exits that you can use to supplement our native functions with custom routines that tackle complex and unique requirements. The first exit is for a job that you want to run immediately before the query. The last exit is for a job that you want to run immediately after the query. The third exit is for a job that returns the value you want assigned to a new field in the query.
If you like using SQL, consider having your script perform the query logic and then generate a DB2 on i table. You can use NGS-IQ’s first exit to process that request so that you and other users can take advantage of NGS-IQ’s wide range of prompting, formatting, and output features. It’s a terrific marriage of convenience.
Last Thursday, February 8, Bill Langston of NGS and Roger Mellman of LightEdge co-presented a Webinar about IBM Power cloud capabilities, pondering the question of whether moving the IBM i on Power off premise was a good idea or not. While companies have been slowly heading in the direction of the cloud, the advice was to proceed with caution: consider the capabilities of the cloud and whether or not your company would take advantage of them, and ask specific questions to prepare for a smooth transition.
The Webinar recording is now available in NGS' video library. Also, check out Dan Burger's IT Jungle article about the Webinar, entitled "NGS and LightEdge Provide New Entry to the Cloud."
Clearing the Fog and Finding a Cloud
Ask a dozen people in the computer industry to define “cloud,” and you are likely to get almost that many different answers. Initially understood to mean a remotely located, shared system used to store files, today the “cloud” label is often used to describe just about any computing environment. Maybe the best example of that evolution is the phrase “on premise, private cloud.” That sounds a lot like an explanation of how companies have been using IBM computers for more than 40 years.
We're not a cloud provider, but we take software support very seriously. We know many IBM i customers are investigating managed service, cloud, and co-location options to meet business continuity, disaster recovery, security, infrastructure, and staffing requirements. Some are eager to use NGS-IQ as a cloud reporting and analytics solution. Many simply want someone to explain where IBM Power fits in an increasingly cloudy landscape.
Spring into Action
During March and May, NGS-IQ product specialists will be traveling throughout the continental USA to attend events, meet users, and conduct tutoring sessions. We hope you’ll look for us, ask your customers if they would like to learn about NGS-IQ, or request a chance to meet with our team member privately to discuss marketing tactics. Our spring calendar is below:
RPG & DB2 Spring Summit
Embassy Suites by Hilton Dallas DFW Airport North
Mar 20 – 22, 2018
COMMON ‘POWERUp18’ Annual Conference & Expo
San Antonio Marriott Rivercenter
San Antonio, Texas
May 20 – 23, 2018
IBM Think 2018
Please let us know if you plan to attend IBM Think, IBM’s flagship conference for 2018, in Las Vegas on March 19-22. There will be more than 1,000 sessions on artificial intelligence, security, cloud, data, and systems led by industry experts, IBM staff, customers, and business partners.
Technology vendors and consultants love to invent and use new terminology to differentiate their products and expertise. In recent years, I’d argue the most frequently used and redefined term in the computing industry is “cloud.” When a term is used often and conjoined with other terms, usually through the liberal use of hyphens, it quickly becomes more difficult for people to understand. That’s when most of us tune out. Ironically, this is often the point in the technology life cycle when related solutions reach maturity and their associated costs and risks begin to decline. We think 2018 is that time for IBM Power and the cloud, so we're co-sponsoring a FREE educational Webinar about IBM Power cloud capabilities with LightEdge Solutions on February 8, 2018.
We’re not a cloud provider, but we take software support very seriously. We know many of you are curious about managed services, cloud, and co-location to help you meet business continuity, disaster recovery, security, infrastructure, and staffing requirements. You might also be interested in using NGS-IQ as a cloud reporting and analytics solution. There is a lot to know and not all clouds or providers are alike. We encourage you to attend this Webinar and learn what's possible.
Selling Opportunities Created by the Skilled Labor Shortage
When you spend most your time talking to IBM i customers and vendors who make a living serving the IBM Power Systems community, you may come to believe that our market faces a unique challenge in finding skilled workers to fill new positions and replace retiring staff.
I was recently disabused of that notion while talking to managers from companies in the skilled trades and public utility sectors. As they described their fears and frustration over the shortage of people available to replace their aging tradespeople and engineers, they sounded exactly like IT managers. Each expressed concerns about the time and cost associated with training, the knowledge required to maintain legacy systems, the expertise needed to interface old and new technology, and the demand to do all of these things without service disruptions.
When you face a labor shortage, you have a few options. You can raise compensation in the hope you will attract more people, provide more training, or find new technologies that automate and simplify the work so you can meet your goals using fewer, and less skilled, workers. Throughout history, the most successful companies are the ones that take the last path.
This approach is well-suited for data access and analytics. There was a time when most of the people using our NGS-IQ software were IT professionals with programming or computer operations backgrounds. But today, many of our strongest users are business analysts without a technical background. This change is partly due to advances in software and education, but it’s also the result of more and more companies realizing that operational analytics is too important to limit to the domain of workers with scarce technical skills.
Enabling business people to take over tasks that previously required IT staff isn’t always well received by those who have been performing those tasks, but this option is what selling technology is supposed to be about.
New On Demand Video: NGS-IQ - Advanced Functionality for Every Twist and Turn Your Queries Need to Take
The playback of our most recent Webinar is now available in our video library. This Webinar features a quick demonstration of NGS-IQ followed by a terrific conversation with an operations analyst who explains and shows how she uses NGS-IQ to help her company control overtime costs and monitor worker performance. Please encourage your clients to watch this playback. Of course, you're welcome to take a look, too.
IT Jungle Talks About the State of Analytics on IBM i
No one follows the IBM i software market more closely than IT Jungle Contributing Editor Dan Burger. His latest article about IBM i customers who use analytics software includes comments from IBM partners in the market, including NGS.
As a software vendor focused exclusively on the IBM i market, we often read or hear IBM i IT professionals complain about IBM marketing or the way competing vendors have managed to surround and discredit IBM i in their company. The general theme of most these discussions is that IBM i is the Rodney Dangerfield of computing platforms. We understand the sentiment, but our perspective on it might surprise you.
While every experienced salesperson would like to speak to the proverbial “C-level decision maker,” in our experience getting to that person in an IBM i shop is a significant challenge. Most C-level executives immediately redirect software vendors to their IT department the moment they hear the words "IBM" and "software" in the conversation. Secondly, confirming that a company runs IBM i usually requires initial contact with the IT department where we're most likely to find people aware of and supportive of IBM i. We try to reach this audience through a mix of telephone and email marketing, advertising in IBM i technology newsletters and magazines, and exhibits at user group conferences.
Unfortunately, the IT professionals most likely to see our marketing are usually focused on programming methods and development tools they personally might use. There isn't a lot of incentive for them to initiate the evaluation of a software application that they will need to install and set up for others to use, especially if they expect those people to require technical support. Wouldn't it be easier if those users met their needs some other way? Given time, they will, and that contributes to the shrinking role and image problem of IBM i in many companies.
We're not inclined like some IBM i software vendors to tell IT professionals that it's their job to fill the void created by IBM's modest marketing efforts, but we do think the future of IBM i would be brighter if more of its biggest proponents invested more time introducing their C-level executives to IBM i business solutions. If for nothing else, you might try this tactic as a way to annoy those other vendors surrounding and discrediting your beloved IBM i.
The region where NGS is based is growing rapidly and experiencing a real estate boom. Of course, every buyer needs a seller and nearly every seller must become a buyer. For long-time residents of this area, rising home prices mean that the price of buying a smaller home is very likely equal to or greater than the price of selling a larger one; buying a new home comparable in size to the one being sold will cost substantially more. Given these financial factors, what motivates people to sell and buy? Real estate professionals say that many people simply like to buy a new home every 7-10 years, even at a higher cost, to avoid the repair and maintenance projects they put off during that time.If you’re involved in developing or maintaining enterprise software, you might recognize this thought process. Maybe your company’s application software is showing its age. Through the years, updating and enhancing it has become a low priority. Gradually, the functional gap between the software and your current needs or expectations has grown. Now, you face a decision whether to incur the cost and disruption of implementing new applications or the cost of revitalizing your current ones.
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