Every time NGS product specialists spend time with new users, we encourage them to call our technical support hotline or use our online incident reporting system when they have questions. We spend a lot of time training non-technical, business users of our query, reporting, and financial software, and many of them tell us they never knew they had those options. Yes—they, and you, do.
Just as frequently, we discover people whose encounters with other vendors have caused them to develop a disabling condition we’ll call “software support phobia” (SSP). SSP stems from low expectations and negative feelings. If you have SSP, you may have experienced any or all of the following thoughts when contacting a vendor for software support:
We’re eager to help you recover from SSP. We believe that all of our customers, regardless of size, deserve the ready availability of NGS’s technical support and product marketing team to guide them through everything from introductory training to the most complex technical issues.
The healing process begins when you contact NGS technical support for help. We hope that’s soon.
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