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Archives: August 2018

Overcome Software Support Phobia

Posted on August 14, 2018 by Bill Langston

Every time NGS product specialists spend time with new users, we encourage them to call our technical support hotline or use our online incident reporting system when they have questions. We spend a lot of time training non-technical, business users of our query, reporting, and financial software, and many of them tell us they never knew they had those options. Yes—they, and you, do.

Just as frequently, we discover people whose encounters with other vendors have caused them to develop a disabling condition we’ll call “software support phobia” (SSP). Read more