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Archives: October 2015

Communications Skills Inside the Company

Posted on October 27, 2015 by David Gillman

Most IT people have to interact with people from some other department in the company. And for most IT people writing reports from IBM i data, this interaction probably happens on a higher than average basis. Writing reports and creating views of data useful to business people requires communicating with others in relevant departments. Read more arrow


“NGS Customer Success Program” = Education
AND ≠ Selling

 Posted on October 20, 2015 by Bill Langston

NGS devotes considerable resources to sending product specialists into the field to meet face to face with our customers.  We initiated this effort, which we call our “Customer Success” program, several years ago to proactively connect with new users who have often never received training and with long-time users who are increasingly wearing multiple hats and spending less time keeping up with new releases. Read more arrow


Hosting IBM i:  Q&A Video

Posted on October 9, 2015 by David Gilman

NGS has customers that have moved their IBM i operations to outside data centers.  Most seem to start with simply co-locating their server into data centers.  Some go an extra step and move their IBM i processing from their own hardware to a partner's server in a partition or virtual machine.  Essentially, they use a cloud service to provide the processing previously done by their on premise servers. Read more arrow

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