What's In It for Me?
NGS customers who are current on software maintenance enjoy numerous benefits and advantages. When you stay current on maintenance:
- You are entitled to software updates, program fixes, and new releases as they become available.
- You and your co-workers are welcome to contact NGS technical support when you need assistance.
We provide both toll-free and email technical support as well as online incident reporting/tracking to meet your needs. Our staff is available from 6:00am to 5:00pm, Monday through Friday, excluding major US holidays.
- You can access updated software documentation ranging from tutorials, technical support guides, and user manuals to on-demand, no-cost educational videos, all from our website.
Your software maintenance payment enables us to make the ongoing investments needed to make your NGS software applications reliable, feature-rich, and compatible with the latest IBM Power servers and IBM i operating system release.
Sometimes people draw an analogy between software maintenance and auto insurance, but we’re unaware of any insurance policies that cover periodic updates enabling your automobile to drive faster, achieve better gas mileage, or gain the new features just added to this year’s new model. Software maintenance is much more than insurance. It’s an investment that can help your company maintain its competitive edge.
Please let us know if you have questions about our software maintenance policies and fees.